Returns & Exchanges
At Stirling Soap, we stand behind the quality of our artisan grooming products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unused and unopened items.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the unused items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.
Ship It Back
Send your package via a tracked shipping carrier to our warehouse address provided in your authorization email.
Receive Your Refund
Once our team inspects the returned products, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing